Our Commitment
At Seatwise, we are committed to providing exceptional value and service. We understand that sometimes our service may not meet your expectations, and we have established this refund policy to ensure fair treatment for all our customers.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for all new subscriptions. If you are not satisfied with our service within the first 30 days of your initial purchase, you may request a full refund.
- Applies to first-time subscribers only
- Request must be made within 30 days of purchase
- Full refund of the subscription fee
- No questions asked policy
Eligibility for Refunds
You are eligible for a refund if:
- You request a refund within 30 days of your initial subscription
- Technical issues prevent you from using the service as advertised
- The service is unavailable for more than 72 consecutive hours
- We fail to deliver promised features within the subscription period
- Accidental duplicate purchases (immediate refund)
Non-Refundable Situations
Refunds will NOT be provided for:
- Subscription renewals after the initial 30-day period
- Partial month usage after cancellation
- Violations of our Terms of Service resulting in account termination
- Changes in personal circumstances or preferences
- Third-party service disruptions beyond our control
- Custom development or enterprise solutions (governed by separate agreements)
How to Request a Refund
To request a refund, please follow these steps:
- Email our support team at [email protected]
- Include your account email and order number
- Briefly explain the reason for your refund request
- Our team will respond within 24-48 hours
- Refunds are typically processed within 5-10 business days
Subscription Cancellation
You may cancel your subscription at any time through your account settings. Upon cancellation:
- You will retain access until the end of your current billing period
- No further charges will be made to your payment method
- Your data will be retained for 30 days after cancellation
- You can reactivate your subscription at any time
Pro-Rated Refunds
For annual subscriptions, if you experience service issues that we cannot resolve, we may offer pro-rated refunds for the unused portion of your subscription. This is evaluated on a case-by-case basis and requires documentation of the issues experienced.
Payment Disputes
We encourage you to contact us directly to resolve any billing issues before initiating a chargeback or dispute with your payment provider. Chargebacks may result in immediate account suspension and additional fees.
Processing Time
Once approved, refunds are processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider and may take an additional 3-5 business days.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our service constitutes acceptance of any policy changes.
Contact Us
If you have any questions about our refund policy or need assistance, please contact us: